Refund and Returns Policy

This policy applies to all courses and training purchased from East Texas Security Training Academy.

Refund Policy

We have a no-refund policy. Once you purchase a course, you have instant access to paid course material, so refunds are not offered after purchase — no exceptions.

Returns

Our online courses are delivered digitally and access is granted to your account immediately on purchase. There is no physical product to return, and no return is possible once course access has been issued.

Rescheduling an In-Person Class

If you have paid a deposit or paid in full for an in-person class and cannot attend your scheduled session, you may reschedule to a later date at no additional cost, up to three times.

Beyond three reschedules we look at each request on a case-by-case basis, and we will often still work with you depending on your circumstances. Contact us as early as you can — the sooner we know, the easier it is to hold you a seat on another date.

Rescheduling is what we offer in place of a refund. Money paid toward an in-person class stays on your account for that training; it is not refunded.

Pass Guarantee

If you don’t pass on your first try, you can retake the exam as many times as you need, at no additional cost, until you pass.

Course Access

You will have 6 months of access to complete your online coursework and download your certificate of training. After 6 months, your account and course access will be automatically deactivated.

Questions

If you have a question about your enrollment, your course access, or rescheduling an in-person class, contact us at ETXSTA@gmail.com or 860-966-7161. See also our Terms and Conditions.